Refund policy

Refund & Exchange Policy for Digital Products

You’ll receive the files immediately after purchase and therefore, all sales are final. Please review all items carefully before placing your order as we cannot offer refunds or exchanges on any repeat purchases, wrong paper sizes, wrong items etc,. due to the nature of the products.

However, please feel free to get in touch at jade@creffectivepaper.com if you have any issues or questions regarding the files so that we can help you troubleshoot as soon as possible.

 

Refund & Exchange Policy for Physical Products

1. Returns

We accept return requests for physical products within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in the same condition in which it was received.
• The item must be returned with its original packaging.
• The customer must contact us before sending the item back.
• Items returned without prior authorization may not be accepted.

Customers are responsible for arranging and paying for return shipping to our return address in South Korea. We strongly recommend using a tracked shipping service.

Returns are processed only after the returned item has been safely delivered to us. We cannot issue a refund for returned packages that are lost or not delivered.

2. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

If approved:

• The refund will be issued to the original payment method within 7–10 business days.
• The product amount paid will be refunded.
• Original shipping costs are non-refundable, except where otherwise required by applicable consumer law.
• Return shipping costs are the responsibility of the customer.

Any item that has been used, damaged after delivery, or returned in a condition different from its original condition may not be eligible for a refund.

3. Exchanges

Exchange requests must be made within 14 days of delivery. Items must be unused and returned in their original condition and packaging.

For international exchanges:

• The customer is responsible for arranging and paying for return shipping to South Korea.
• The exchange will be processed only after the original item has been safely delivered to us and its condition has been inspected.
• The customer is responsible for paying the shipping cost for the replacement item.
• Exchanges are subject to product availability.
• Any price difference will be calculated based on the current price of the replacement item.
• Discounts or promotional prices applied to the original order cannot be transferred to the replacement item.

If the returned package is lost or not delivered to us, we cannot process the exchange.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at jade@creffectivepaper.com within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

After reviewing the issue, we will arrange an appropriate replacement or refund. If the return of the item is required, we will provide further instructions.

5. Return Process

Before returning an item, please contact us at jade@creffectivepaper.com with your order number and reason for the return or exchange.

If your request is approved, we will provide the return address in South Korea.

Please package the item securely and use a tracked shipping service. Customers are responsible for ensuring that the returned package is delivered safely.

Do not send a return without contacting us first.

6. Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• Gift cards
• Digital products
• Personalized or custom-made items
• Clearance or final-sale items

This policy does not limit any rights available to customers under applicable consumer law.